Privacy Policy
Welcome to LOADe. Your privacy is important to us. This Privacy Policy explains how LOADe and its affiliates ("we", "us", or "our") collect, use, disclose, and protect information about users of our website loade.net and related services (the "Service").
1. Scope
This Privacy Policy applies to information we collect when you visit our website, use our services, interact with our apps, or communicate with us. It does not apply to information collected by third parties (except as described below).
2. Information We Collect
We collect information to provide and improve our services. The types of data we may collect include:
- Contact Information: name, email address, phone number, and company details provided through forms or support requests.
- Account Information: username, encrypted passwords, subscription and payment details when you register or subscribe.
- Real-time Location: The App collects your GPS location when you are online or on duty to:
- Assign nearby delivery orders.
- Track order progress.
- Display live tracking to customers and dispatchers.
- Background Location: When allowed, we collect your location even if the app is closed or running in the background, to maintain continuous delivery tracking and trip logging.
- Usage Data: pages viewed, features used, time spent on site, browser type, and IP address for analytics and performance improvement.
- Device Information: operating system, screen resolution, and unique identifiers to optimize service performance.
- Payment Information: processed securely through trusted third-party payment gateways; we do not store credit card details on our servers.
3. How We Use Your Information
- To operate, maintain, and improve our website and services;
- To respond to user inquiries, requests, and technical support;
- To process transactions and manage user subscriptions;
- To communicate updates, offers, or important notices;
- To ensure compliance with legal, regulatory, and contractual obligations.
4. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to improve user experience, analyze website performance, and deliver personalized content. You may disable cookies through your browser settings, but some features of the site may not function properly as a result.
5. Data Sharing and Third Parties
We do not sell or rent your personal data. We may share limited information with trusted third parties such as:
- Service providers assisting in operations (hosting, analytics, payment processing, etc.);
- Legal authorities, when required by law or to protect rights and property;
- Business partners under confidentiality agreements, solely for delivering requested services.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- The right to access, correct, or delete your personal information;
- The right to withdraw consent for data processing;
- The right to restrict or object to certain processing activities;
- The right to data portability (where applicable).
8. Data Security
We use encryption (HTTPS), firewalls, and strict access controls to protect your information. While we take reasonable measures to safeguard data, no system is entirely secure, and transmission of information over the internet is at your own risk.
9. International Data Transfers
LOADe operates globally. If you are accessing our services from outside Pakistan, please note that your information may be transferred to and processed in countries where data protection laws may differ from those in your region.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, laws, or our business practices. The revised version will be posted on this page with an updated “Last Modified” date.
This Privacy Policy is for informational purposes only and does not constitute legal advice. Please consult a qualified attorney for specific legal guidance related to data protection or compliance.